Shipping policy
Shipping Policy for Pre-Ordered Hoodies:
At Divine Direction, we understand the anticipation that comes with pre-ordering our exclusive hoodies. To ensure transparency and clarity, we have established the following policy regarding shipping timelines:
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Estimated Shipping/Pick-Up Duration: Please be advised that shipping/pick-up for pre-ordered hoodies will take approximately 1-2 weeks after the pre-order period concludes.
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Pre-Order Period: During the pre-order phase, we diligently prepare your hoodie to meet our quality standards. Once this period concludes, we promptly initiate the shipping process.
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Delivery Expectations: While we strive to expedite shipping, please understand that occasional delays may occur due to unforeseen circumstances such as high demand or logistical challenges. Rest assured, we are committed to minimizing any disruptions to your delivery experience.
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Communication: Throughout the shipping process, we will keep you informed via email or other communication channels regarding the status of your order, including tracking information once your hoodie is dispatched.
Should you have any questions or require further assistance, our customer service team is available to assist you.